Kollie and the EU AI Act

How Kollie is classified

Kollie is a limited-risk AI system under the EU AI Act. It doesn't identify, score or make decisions about people, so its main obligation is transparency: callers must know they're talking to an AI. If you use an agent to help decide on jobs, credit or public services, check whether extra rules apply to you.

What you need to do: tell callers they are talking to an AI

Article 50 of the EU AI Act has applied since 2 August 2026. Every agent must tell callers, at the start of the call, that they are speaking with an AI. This applies to inbound and outbound calls.

You set this in your agent's greeting. For example:

"Hello, you're speaking with the AI assistant of [Company]. How can I help you?"

See also: What the law requires when using an AI phone agent.

Your data is not used to train AI models

Your calls, transcripts and knowledge base are not used to train AI models, by Kollie or its providers.

How long data is kept

Call recording is optional. When it's on, recordings are kept for up to 30 days, and our telephony provider also keeps call audio for up to 30 days. Transcripts are kept as agreed in your contract

This page is general information, not legal advice. References: Article 50 and Recital 132 of the EU AI Act (Regulation (EU) 2024/1689).